Bank is a fully integrated financial services provider to Indian corporates, institutional and individual clients. Services include on-shore investment banking, institutional equities broking, asset and private wealth management, retail banking and business processes outsourcing.

Bank works under a complex regulatory environment.

Owing to complex regulatory environment following business needs were inevitable:

• assurance of continued regulatory compliances
• assessment of efficacy of laid down processes to ensure compliances
• Identification of non-compliances for transactions carried out in past

Business in order to meet these regulatory requirements as well as create efficiency in its operations would require standardised process across locations such that it is also easily scalable.

Compliance team of the bank serves all the business units as a support function for disseminating the compliance requirements and helping in interpreting the regulatory requirements. However the onus of implementation of processes ensuring regulatory compliances, remain with respective Business Unit.

The challenges posed were:

• Identifying any non-compliances for past executed transaction entailed having knowledge of regulations as old as year 2000.
• Paucity of requisite skills i.e. staff having expertise in legal and compliances
• Large volume of transactions
• Decentralised storage of documents supporting these transactions

Bank reviewed market and selected ANB for carrying out detailed Compliance review for Remittance process. ANB was assigned review of 25% of transactions carried out by Bank and in no time the same was extended to 100%. ANB with its strong Domain knowledge was a natural choice clearly visible during evaluation stages. Besides domain knowledge, experience of various Regulatory reviews played important role in selection.

ANB in its Compliance review enabled the Bank to identify non-compliances that need to be plugged.